Free Worldwide Shipping

Red Wing offers Free Worldwide Shipping to supported destinations. There is no standard shipping charge added to eligible orders at checkout.

Delivery availability may depend on whether the address can be served and whether any product-specific restrictions apply. If we cannot ship an order to the address provided, our customer service team will contact you using the information submitted with the order.

Order Processing Time

Orders are normally processed within 1–3 days after they are placed. Processing includes reviewing order information, confirming payment, and preparing the package for shipment.

Processing time is separate from estimated delivery time. An order may require additional review when information is incomplete, the payment cannot be confirmed, or the shipping address needs clarification.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been shipped. Delivery dates are estimates and may vary because of destination, customs processing, weather, transportation interruptions, local delivery conditions, or other circumstances outside our direct control.

Please review your tracking information for the most recent shipment status. Delivery estimates do not begin until the order has completed processing and has been shipped.

Shipping Destinations

Free Worldwide Shipping is available to supported international and domestic destinations. Customers are responsible for entering a complete and deliverable address at checkout.

Some remote areas or destinations with delivery restrictions may not be serviceable. If an address cannot be accepted, Red Wing will contact the customer before the order is shipped.

Shipment Tracking

Tracking information will be sent when it becomes available after shipment. Tracking records may require 1–3 days after shipment to show movement or updated delivery information.

A newly issued tracking number may initially display no results. Please allow the full 1–3-day update period before contacting customer service about an inactive tracking record.

Incorrect or Incomplete Addresses

Customers should review the recipient name, street address, apartment or unit number, city, region, postal code, country, email address, and other order details before completing checkout.

If you notice an address error, contact [email protected] as soon as possible. We will review the request, but an address change may not be possible after processing or shipment has started.

Delivery delays, failed delivery, or returned packages may occur when an address is incorrect, incomplete, or undeliverable.

Customs Duties and Import Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in the Red Wing Free Worldwide Shipping service. If such fees apply to an eligible shipment, they will be covered by us.

Customers will not be required by Red Wing to pay these covered charges as an additional shipping cost. If you receive an unexpected payment request connected to customs or delivery, contact our customer service team before submitting payment.

Delayed Packages

If a package has not arrived within the estimated delivery period, review the latest tracking information and confirm that the shipping address on the order is correct.

Tracking delays do not always mean that a package is lost. Allow time for the tracking record to update, particularly during customs review, periods of high shipping volume, weather disruptions, or local delivery interruptions.

Contact customer service when tracking has not updated after the stated update period or when the package remains undelivered beyond the estimated timeframe.

Lost Packages

If tracking indicates that a package may be lost, contact Red Wing with your full name, order number, shipping address, and tracking information. Our team will review the available shipment details and provide the next steps.

A package marked as delivered should first be checked around the delivery location and with household members, building staff, or others who may have accepted it. If the package still cannot be found, contact us promptly.

Damaged Packages

If your package or item arrives damaged, contact customer service as soon as possible. Include your order number, a description of the damage, and clear photos of the outer packaging, shipping label, and affected item.

Keep the package, product, and included materials until our team has reviewed the request and provided further instructions.