30-Day Return Window

Eligible purchases may be returned within 30 days of the date the order was delivered. Return requests submitted after the 30-day period may not be accepted.

All returns must be started through our customer service team before an item is shipped back. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, an item must:

• Be returned within the 30-day return window.
• Be unworn, unused, unwashed, and unaltered.
• Be clean and free from damage caused after delivery.
• Include its original packaging, tags, accessories, and included materials when applicable.
• Be accompanied by the return details provided by customer service.
• Have been purchased directly from this Red Wing store.

We reserve the right to refuse a return that does not meet these eligibility requirements.

How to Start a Return

Contact our customer service team before mailing any item. We will review your request and provide the correct return instructions and return details.

1. Email [email protected] .
2. Include your full name, order number, email address used for the order, item name, and reason for the return.
3. Wait for the return instructions and return details from customer service.
4. Package the approved item securely and follow the instructions provided.
5. Keep any return confirmation or shipment record until the refund process is complete.

Return Shipping Cost

Red Wing provides free return shipping for eligible returns that are approved and completed according to the instructions supplied by our customer service team.

Shipping costs arranged independently, sent without approval, or sent to an unconfirmed address may not be reimbursed. Original delivery charges are not included in the refund unless required by applicable law or the return is related to an incorrect or damaged item.

Refund Process

Once the returned item is received, it will be inspected to confirm that it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

The refund will be submitted to the payment method used for the original order. Your bank or payment provider may require additional time to post the credit after the refund has been processed.

If a return is rejected because it does not meet this policy, customer service will contact you with the available information about the item.

Exchanges

To request an exchange, contact customer service before returning the original item. Include your order number, the item being returned, and the preferred replacement style or size.

Exchanges depend on product availability. Customer service may provide exchange instructions or ask you to return the original item and place a separate order for the replacement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact customer service before returning it. Include your order number, a description of the issue, and clear photos of the item and packaging when possible.

Our team will review the information and provide the appropriate return or exchange instructions. Do not discard the item or its packaging until you receive further guidance.

Non-Returnable and Final Sale Items

The following items may not be eligible for return:

• Items returned after the 30-day return window.
• Items that have been worn, used, washed, altered, or damaged.
• Items missing original packaging, tags, or included materials.
• Items marked as final sale or non-returnable at the time of purchase.
• Items sent without first receiving return instructions from customer service.

A final sale item may still be reviewed when it arrives damaged, defective, or incorrect. Contact customer service before taking any return action.