Information We Collect

Red Wing may collect information that you provide directly, information collected automatically when you use the website, and information received from service providers involved in your transaction.

Information you provide may include:

• Your name, email address, telephone number, and mailing address.
• Billing and delivery information.
• Account login details and saved account preferences.
• Products viewed, selected, purchased, returned, or exchanged.
• Order numbers, transaction details, and customer service messages.
• Product reviews, survey responses, form submissions, or other information you voluntarily provide.
• Email marketing preferences and records of your subscription or unsubscribe choices.

When you use our website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from your IP address, and the dates and times of website activity.

How We Use Information

Red Wing may use personal information to:

• Provide and operate the website and online store.
• Process purchases, payments, returns, refunds, and exchanges.
• Confirm orders and communicate transaction updates.
• Respond to questions and provide customer support.
• Create, maintain, and secure customer accounts.
• Remember website preferences and shopping selections.
• Analyze website activity and improve site performance.
• Detect, investigate, and prevent fraud or unauthorized activity.
• Comply with applicable legal obligations and lawful requests.
• Send marketing emails when you have subscribed or otherwise agreed to receive them.

Orders and Transaction Processing

When you place an order, Red Wing uses the information you provide to verify order details, process the transaction, arrange delivery, communicate about the purchase, provide customer support, and handle any approved return, refund, or exchange.

We may retain order and transaction records as reasonably necessary for accounting, fraud prevention, dispute resolution, customer support, and legal compliance.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment services, depending on the payment method selected at checkout. Payment details are submitted to the applicable processor so that the transaction can be authorized and completed.

Red Wing may receive transaction-related information such as payment status, billing details, transaction identifiers, and limited payment method information. Each payment processor handles information under its own privacy and security practices.

Cookies and Analytics

Red Wing and service providers may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functions, understand website traffic, measure performance, and identify technical issues.

Analytics information may include pages visited, links selected, browsing activity, device information, approximate location, referral information, and interactions with website features.

Most browsers allow you to block, restrict, or delete cookies through browser settings. Some website functions, including account, cart, and checkout features, may not operate correctly when certain cookies are disabled.

Email Marketing

Red Wing may send promotional emails about products, offers, store updates, or other marketing content when you subscribe to receive marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us. Unsubscribing from marketing messages does not prevent Red Wing from sending necessary transaction-related emails, such as order confirmations, account notices, or responses to customer service requests.

Service Providers and Information Sharing

Red Wing may share information with service providers that perform functions needed to operate the store and complete customer requests. These functions may include:

• Website hosting and technical support.
• Order and transaction administration.
• Payment processing through PayPal, Stripe, or credit card services.
• Delivery and order fulfillment support.
• Email delivery and marketing administration.
• Website analytics, performance measurement, and fraud prevention.
• Customer service and data storage.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect customers, prevent fraud, enforce website terms, or protect the rights and security of Red Wing and others.

Red Wing does not disclose personal information to unrelated parties solely for their independent use unless you direct us to do so, provide consent, or the disclosure is otherwise permitted or required by law.

Data Security

Red Wing uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security process can be guaranteed to be completely secure. Customers should use strong, unique passwords and avoid sharing account credentials or sensitive payment information by email.

Data Retention

Red Wing retains personal information for as long as reasonably necessary to provide the website and services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal requirements.

Retention periods may vary according to the type of information, the purpose for which it was collected, and any obligations that apply to the information.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to request that Red Wing:

• Confirm whether we hold personal information about you.
• Provide access to or a copy of certain personal information.
• Correct inaccurate or incomplete information.
• Delete eligible personal information.
• Restrict or object to certain uses of personal information.
• Provide eligible information in a portable format.
• Withdraw consent where processing is based on consent.
• Honor eligible marketing or privacy preference requests.

To submit a privacy request, email [email protected] with “Privacy Request” in the subject line and describe the request. We may ask for information needed to verify your identity and protect your account before completing the request.

Certain information may be retained or excluded from a request when permitted or required by applicable law.

Children’s Privacy

The Red Wing website is intended for a general audience and is not designed to knowingly collect personal information from children without any consent required by applicable law.

If you believe a child has provided personal information through the website without appropriate authorization, contact us so that we can review the matter and take appropriate action.

International Users

If you access the Red Wing website from outside the country where our store or service providers operate, your information may be processed or stored in another country. Privacy and data-protection requirements may differ between locations.

Where required, Red Wing will take reasonable steps intended to protect personal information in accordance with applicable requirements when information is processed across borders.

Updates to This Privacy Policy

Red Wing may update this Privacy Policy to reflect changes to the website, store practices, technology, or applicable requirements. The revised policy will be posted on this page with an updated “Last updated” date.

We encourage you to review this page periodically to remain informed about how personal information is handled.